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FREQUENTLY ASKED QUESTIONS

If you don't find what you need here, give us a call at 410-793-5340.

  • Do you accept walk-ins?
    Walk-ins are accepted for baths and nail trims only and are based on availability. Haircuts and other spa services require an appointment. Please call the shop at 410-793-5340.
  • What is your cancellation policy?
    As long as we receive a minimum of 24 hours notice, there is no penalty for cancelling. However, consistent cancellations with less than 24 hours notice will require a 50% non-refundable deposit for each scheduled appointment. This deposit goes towards your appointment price and at the completion of your services, only the remaining balance must be rendered. If you have made the 50% deposit and need to cancel the appointment with a minimum of 24 hours notice, this deposit can be forwarded to your next scheduled appointment. If the you need to cancel with less than 24 hours notice, the deposit will be considered a cancellation fee. Any new appointments will need a new deposit.
  • What vaccinations and documentation does my dog need?
    We require that your dog be up-to-date on Rabies, Distemper, and Bordetella vaccinations. Cats receiving nail trims require up-to-date Rabies and Distemper vaccinations. Please email documentation ahead of your appointment time or bring proof of vaccination at drop-off.
  • Are the staff equipped to handle senior dogs and dogs with special needs?
    Our bathers are trained to safely accommodate and bathe senior dogs and dogs with special needs such as anxiety. Our bathing facilities are equipped with ramps, non-slip mats, and shower extensions so your pet will be as comfortable as possible.
  • Can I bring my puppy for a haircut or to be bathed?
    Mutt & Joe accepts puppies 4 months and older for haircuts and baths if they are up-to-date on all vaccinations required for their age.
  • Can I watch my dog's haircut or bath?
    We do not allow owners to accompany dogs in the bathing/haircut area (except in extenuating circumstances), but because of the way our facility is built, with an emphasis on transparency, you may see some of your pet's bathing and haircut experience from our lobby . We encourage you to stay and enjoy a coffee while you wait!
  • Can I request the use of nail clippers instead of the dremel?
    Yes. We understand that some dogs are sensitive to the sound of the dremel used for nail trimming. Please let our staff know your request for nail clippers when you arrive and check in.
  • What if my dog has allergies, wounds, or injuries?
    Please inform our staff of any sensitivities, allergies, wounds, or injuries your dog has when you arrive. We offer special shampoos for dogs with sensitive skin and can forego any scented products if need be. We also allow you to bring in specialty shampoo that may have been recommended by a veterinarian for use during the visit. We cannot bathe dogs with open wounds for their safety and the safety of our staff and other dog customers. Dogs with injuries will be evaluated on a case by case basis.
  • Do you accept donations for local pet charities?
    We are no longer able to accept donations for local shelters as their needs have changed. Please contact shelters directly for information on accepted donations.
  • Is coffee available for purchase by the bag?
    We sell Zeke's Coffee by the bag in store or by special order. Complimentary coffee by the cup is available in our lobby for dog service clients!
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